Patient Services


GP practices are normally closed on bank holidays, but this year we will be open as usual on the Easter bank holidays – Good Friday (10th April) and Easter Monday (13th April).

Pharmacies will also continue to be open over the Easter bank holidays but contact them direct to check on their exact opening times.

NHS Walk-in Centres will continue to operate daily between 8am–8pm, with the exception of the city centre one on Hanover Street. However, people need to call first on 0300 100 1004 to arrange an appointment.

You can also visit, or call NHS 111 if you don’t have online access, 24 hours a day.

Anyone with coronavirus symptoms - a high temperature or a new, continuous cough – who needs medical advice, should use the dedicated NHS 111 coronavirus service online at: You should only call NHS 111 for this if you can’t get help online, as their phone lines are very busy at this time.

If someone is seriously ill or injured and their life is at risk, people should call 999 immediately, especially if they think that they or someone else is having a heart attack or stroke – every second counts with these conditions.

For more information, visit:


Frequently Asked Questions

How do I order a repeat prescription?

There are several ways that you can request a repeat prescription. This can be done in person at the reception desk, by handing in your tick slip or make a list of your medication with your contact details and DOB and put it in the green box. We also accept posted requests, to do this please complete the request form on the right hand side of your prescription and attached a stamped envelope for your prescription to be posted to you. You can also order your repeat prescription online.


You need to give 48 hour notice for the repeat prescriptions and you can pick it up between 5:00-6:00 pm. Prescriptions will not be taken over the telephone.

  • Always try and use your tick slip to order your repeat prescription. Try not to make handwritten requests as they may be difficult to read and this could delay your prescription being processed
  • If you do not need a particular item just leave it blank
  • Check that your prescription is correct before you leave the surgery
  • Always take note of when your medication runs out and if you are due a medication review please book an appointment with one of the GP’s
  • If you feel that you should stop taking any medication or unsure about your medication, please ensure that you seek the GP’s advice.

How do I book an appointment?

The practice operates a book on the day system and a pre-bookable system. 1/2 of the appointments can be pre-booked. The rest are saved to be booked on the day. Appointments can be made either in person or by telephoning the practice. Morning appointments are made at 8.00am, afternoon appointments are made at 1.00pm. Always state whether you wish to see a Doctor or Nurse. We also offer our patients a telephone triage service that allows the patient to speak to a clinician for advice.

How do I cancel an appointment?

If you have made an appointment that you no longer require we would ask that you either call in to the practice or phone us to cancel. This allows us to improve our access for other patients.



Who has access to your information?

All clinical staff members including doctors, nurses and other health professionals need access to your records. But this is on a need-to-know basis and involves only those who are involved in your care. If you are referred to hospital, your health/medical information will need to be transferred from your GP to the hospital, and back again. Secretaries, receptionists and other admin staff need limited access so that they can do administrative tasks such as your letters and booking appointments. NHS staff have a duty of confidence to make sure that your information is not disclosed inappropriately, and they work to a Code of Conduct for handling personal information.

Why do we collect information on you?

We collect information on you to keep an accurate record of your health and any care or treatment that you receive. Please ensure that if there is any change in your personal information such as contact details, telephone number or address, please let us know at the surgery as soon as you can.

How do we keep and use all your information confidential?

Records are kept secure in a safe place at all times and all the admin and clinical members of staff in the surgery respect your confidentiality.


Please make all complaints to our practice manager, Marion McGuinness. We would also be happy to receive any suggestions on how to improve our service.

Choose and Book

Choose and book is a system which enables you to book your hospital appointment while in the doctor’s surgery.

Referrals are at the doctor’s discretion and appointments are subject to availability.

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Contact Us

Bigham Road Medical Centre
Bigham Road
L6 6DW
Tel: 0151 263 1737
Fax: 0151 260 8307